Services Overview

Acting as an extension of your staff, we use our proven process to help write your success story – whatever that is!

We start with your member or subscriber information, layer in more data, and then help you analyze and act on those insights. Here’s a sampling of the research and communication services included in your package.

Research

• Commercial
• Event
• Fiber satisfaction
• Member satisfaction
• New member
• Outage / service order

Communication

• Event promotion
• Fiber promotion
• Monthly e-news
• Outage/construction notification
• Program enrollment
• Younger member engagement

Schedule a call or get a quote using the Meet with Keith Kaderly widget at the bottom of this page or submit the contact us form.

Tailored to Your Needs: Dive deep into the perceptions of your members or fiber subscribers with a survey meticulously designed for member interaction. Here's what sets us apart:

• Customizable Metrics: Can include benchmark scoring such as the American Customer Satisfaction Index (ACSI)™, the Cooperative Attitude and Performance Score (CAPS)™, and/or the Net Promoter Score (NPS) to gauge member sentiment.
• Comprehensive Coverage: Beyond scores, delve into detailed questions that encompass services, program evaluations, communication preferences, and cooperative performance.

Empower your organization with data-driven decisions. Let's transform insights into action!

Schedule a call or get a quote using the Meet with Keith Kaderly widget at the bottom of this page or submit the contact us form.

Crafted to amplify your segmented marketing strategies, our saturation surveys reach out to every single member or subscriber. Dive deep into invaluable insights that external sources simply can't provide. Topics covered may encompass:

• Cooperative Attitude and Performance Score questions to obtain a CAPS score for industry benchmarking
• Net Promoter Score
• Co-op service performance ratings
• Attitudes about energy efficiency, renewable energy, and environmental issues
• Technology usage
• Interest in potential programs/evaluation of existing programs
• Member communication preferences
• Demographics

Navigate your survey project effortlessly with Inside Information. We seamlessly manage every step, from creation to conclusion, encompassing development, advanced email design and delivery, programming, list preparation, and comprehensive reporting. Elevate your cooperative's strategic planning with unparalleled insights.

Schedule a call or get a quote using the Meet with Keith Kaderly widget at the bottom of this page or submit the contact us form.

Track member experiences by following up critical interactions such as outages, new service, service orders, members service interactions or annual meetings. The transactional survey option provides valuable insights into the efficiency and effectiveness of these processes, guiding improvements for future transactions. 

Email Campaign included

Seamlessly integrated within our touchpoint survey framework is an expertly curated email series, ensuring sustained member engagement. Included in our touchpoint surveys is one email series which will be used for ongoing communication. Development, design, list coordination, fulfillment, and campaign analytics are included in the email series. The maximum number of emails in the series is five.

Our package encompasses up to three distinct surveys tailored around member interactions, coupled with insightful dashboard reporting.

Redefine member engagement and elevate feedback mechanisms with our Touchpoint Survey & Email Campaign. Inside Info will handle all of the logistics to help you provide superior member experiences.

Schedule a call or get a quote using the Meet with Keith Kaderly widget at the bottom of this page or submit the contact us form.

Maintain a healthy work environment with our unique employee survey. From the work environment to job satisfaction, pay & benefits, interpersonal dynamics, overall engagement and our custom gap analysis all help you understand the difference between what employees value. most. and their current satisfaction levels, this survey plays a pivotal role in fostering open communication, addressing issues, and contributing to overall cooperative success.

Let us help you promote continuous growth in your workplace!

Schedule a call or get a quote using the Meet with Keith Kaderly widget at the bottom of this page or submit the contact us form.

Tailored for engaging new members or subscribers, our email drip campaigns offer consistent communication over a designated timeframe. Seize the chance to forge enduring relationships with your audience.

Package Highlights:

Up to 5 email sequences included.

Extend your campaign with additional emails at just $300 each.

Don't just communicate; connect and grow with every email.

Costs = Email set up $1,500 - ongoing distribution $250 per month

Commercial Marketing Communication

Kickstart meaningful connections with our specialized 3-part email series for all new commercial members and key accounts. Plus, select two tailored campaigns annually. Benefit further with comprehensive data enrichment and insightful reporting for all your commercial members.

Engage with your system's pivotal members effectively. Seize the opportunity to communicate and enhance these important relationships!

Schedule a call or get a quote using the Meet with Keith Kaderly widget at the bottom of this page or submit the contact us form.

With a customized fiber or electric marketing plan, you’ll be able to reach target audiences, build brand awareness, identify strategies and goals through research and analytics while staying competitive in the marketplace.

What you get: 

• Executive Summary 
• Company Overview
• USP & Messaging
• Situational Analysis
• Pricing
• Target Market 
• Competition 
• SWOT Analysis 
• Reasearch Plan 
• Marketing & Promotion 
• Conclusion

 Schedule a call or get a quote using the Meet with Keith Kaderly widget at the bottom of this page or submit the contact us form.