Power Co-op Member Satisfaction with Data-Driven Insights

"We have had a wonderful experience working with Inside Information. We partner with them on several initiatives, including our onboarding email communications for new members and an all-employee survey that provided valuable insight into employee satisfaction. Their work has been thoughtful, professional, and incredibly effective. What truly sets Inside Information apart, though, is the people. Julie and her team are some of the friendliest, kindest, and most compassionate professionals I’ve ever had the pleasure of working with. They take the time to listen, understand our goals, and make the entire process seamless and enjoyable. We’re grateful for their partnership and highly recommend them to any organization looking for both expertise and exceptional service."

"I’ve been working with the Inside Information team for almost three years. Besides being the sweetest group of people that genuinely care about your business goals, they’re creative and data-driven. If there’s a problem you’re trying to solve, they’re great at jumping in to help you find a solution. They’ve helped me with email campaigns, surveys, mailings, and strategy. I highly recommend working with this group for your business needs."

"I highly recommend Inside Information. Their team is an excellent partner with a strategic approach to marketing campaigns, website management, communications, and data analytics. They are absolute professionals that know the business inside and out."

"They helped our electric cooperative create professional on-boarding emails for our electric and fiber companies. They are knowledge and care about your business being successful. We are pleased with the results!"

"I've had the privilege of working with Inside Information, Inc. for several years. Their survey tools, insight and support have been very helpful to us as we work to continually improve communication and service for the members we serve."

"The Inside Info team is so easy to work with and they do a great job of listening and hearing what we want and need and making it a reality!"

"Coast Electric has had a great experience working with the Inside Information team on our new member email series. It has given us a tool to communicate important information to new members throughout their first year of service without having to constantly keep up with the databases, timing of emails, etc. The email series not only provides information members need - billing information, outage reporting, etc. - it gives us the opportunity to educate members about the cooperative difference. Once we set up the systems with Inside Information to get the data they needed, it has been an easy process for us. We highly recommend working with Keith and his team!"

"Inside Information has been an outstanding partner for GoSEMO Fiber. They guided our team through the Net Promoter Score (NPS) survey process and helped us clearly understand and apply the feedback from our subscribers. "