Power Co-op Member Satisfaction with Data-Driven Insights

"Inside Information has been a great partner throughout my career as a cooperative manager. They provide data and analysis that moves the needle on customer service. You cannot serve your members effectively without looking analytically at how they value you. Inside Information keeps us connected to what our members value."

"Inside Information is a great company to work with! Whether we have a project planned months in advance or need help with an urgent message, their team is always responsive and accommodating. Their creativity, strong use of data and history, and ability to clearly summarize both new and ongoing projects make the process seamless. They consistently deliver results, and we value their partnership."

"Inside Information has been great at helping us create points of member contact we were not able to do on our own. Then, we are able to analyze the data received from our members in a dashboard format to make informed decisions for our business and the improvements needed in serving our members. Most importantly, Inside Information offers a supportive partnership always willing to assist with the next project or be flexible enough to make changes to current projects."

"I've had the privilege of working with Inside Information, Inc. for several years. Their survey tools, insight and support have been very helpful to us as we work to continually improve communication and service for the members we serve."

"Inside Information makes it easy for us to communicate efficiently with our members. They have a great team and staff that take our ideas and make them reality while also having a variety of resources to use as guides. We have exceptional open rates with Inside Information."

"I highly recommend Inside Information. Their team is an excellent partner with a strategic approach to marketing campaigns, website management, communications, and data analytics. They are absolute professionals that know the business inside and out."

"We’ve had an excellent experience working with Inside Information as a trusted partner for South Central Arkansas Electric Cooperative. What stands out most is their deep cooperative-centric approach— they truly understand that while electric co-ops share a common mission to serve members, each co-op is unique and deserves individualized solutions. Inside Information is much more than a communications firm. They provide a wide range of customized solutions that help us better understand and serve our members, including member and employee surveys, member satisfaction research, analytics, targeted communications, and engagement tools tailored to our needs and goals. Their team acts like a seamless extension of our own staff — always responsive, thoughtful, and ready with smart, data-driven ideas that help us connect more meaningfully with our members and employees alike. They help us dig into the WHY behind the data and build strategies that actually move the needle, not just check a box. If your cooperative wants a partner that brings both strategic insight and a personal touch, I highly recommend Inside Information."

"The Inside Info team is so easy to work with and they do a great job of listening and hearing what we want and need and making it a reality!"