Client Stories

Ohio Electric Cooperatives

Shared Communication Platform

Inside Information partnered with OEC to build a centralized communication platform that supports coordinated, scalable member communication across multiple co-op systems.


Ohio Electric Cooperatives

Key Challenge

The previous email management system was difficult to maintain and lacked the flexibility needed to effectively support multiple users and communication efforts across 24 member systems. Coordinating campaigns between co-ops was inefficient, processes were inconsistent, and user accessibility was limited. In addition, data management had become a major challenge, with contact lists, segmentation, and member data difficult to maintain accurately, making targeted communication and scalable member engagement increasingly difficult.

Result

OEC enhanced member communication by implementing a centralized, scalable email communication platform that supports 24 member systems through a coordinated approach. By outsourcing data management to Inside Information, OEC streamlined audience segmentation, list maintenance, and campaign coordination, reducing the administrative burden on individual co-ops while improving consistency across communications.


Using Inside Information’s Vortex EMS and RGE email platform, OEC gained a more flexible and efficient system for managing statewide and member-system communications. The platform supports multiple users across organizations, enables coordinated messaging and branding, and provides detailed reporting and analytics to measure engagement and campaign performance.


The result was a more connected communication strategy that improved operational efficiency, strengthened member engagement, and created a scalable foundation for future communication initiatives across the cooperative network.



View Presentation

Stats

  • 37% Average Co-op Open Rate
  • 6% Average Click Rate
  • 99% Average Delivery Rate
18 out of 24 cooperatives participating in the first year

Services Used

Explore Our Services
  • RGE Email Platform
  • Vortex Email Management System