Jackson EMC

Jackson EMC launched a proactive, multilingual member communication program designed to notify members before work began and gather feedback upon completion.

The coordinated outreach process included:
• Pre-work multilingual mailers
• Pre-work email notifications
• Post-work member survey
• Ongoing reporting and response monitoring

As maintenance crews moved across service areas, notifications and surveys are deployed in alignment with work schedules, allowing JEMC to consistently inform members and capture feedback. By shifting from reactive response to proactive, inclusive communication, JEMC reduced operational strain while improving the overall member experience.