We offer tailored solutions to meet the diverse needs of cooperatives.
We partner with you to deliver insight into member preferences and industry trends, helping tailor communication that drives engagement.
ExploreEstablish regular communication with a monthly electronic newsletter to keep members informed and engaged.
ExploreUnderstand your members. Respond Strategically. Improve member experiences.
Explore
Co-op focused and insight driven. Learn who we are and how we help you engage members more effectively.
Who We Are
Meet the people behind the work. Get to know our analysts, designers, and strategists who understand cooperatives and are here to support your goals.
ExploreIt all began with a piece of pie, a napkin, and a dream. Since then, our 30+ years of co-op focus have helped co-ops turn insight into measurable results nationwide.
ExploreGet ideas for stronger member communication. Explore research, email strategy, and industry trends for co-ops, then put insights into action.
ExploreWe partner with you to deliver insight into member preferences and industry trends, helping tailor communication that drives engagement.
ExploreEstablish regular communication with a monthly electronic newsletter to keep members informed and engaged.
ExploreUnderstand your members. Respond Strategically. Improve member experiences.
ExploreMeet the people behind the work. Get to know our analysts, designers, and strategists who understand cooperatives and are here to support your goals.
ExploreIt all began with a piece of pie, a napkin, and a dream. Since then, our 30+ years of co-op focus have helped co-ops turn insight into measurable results nationwide.
ExploreGet ideas for stronger member communication. Explore research, email strategy, and industry trends for co-ops, then put insights into action.
ExploreNet Promoter Score is an important tool for measuring member loyalty, and when member scores are tracked over time, the value is even greater.
Community Electric Cooperative desires to use Net Promoter Score as a key performance metric. Beyond just monitoring the score, CEC creates strategic communication plans aimed at moving members to a higher level of engagement. “Detractor” comments are used to drive email series messaging, and a follow up survey is conducted to measure change.
Net Promoter Score Improvement.
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