Our dashboard technology allows presentation of any combination of customer data with the ability to filter, drill down and export files and reports.
Seeing data in a static form is necessary but interactive reports expand ways we can use the information we collect. Easy access to survey data allows quick response to customer concerns and puts the data in the hands of all staff members who need it either at a customer or report level. Dashboard reporting allows clients the opportunity to identify and respond to trends. Many clients use dashboard to track customer service representative performance through follow up surveys.