Research Communication

Customer Communication

 Customer follow up, program promotion, education, grassroots engagement, official notifications are just a few of the types of targeted messages we send for our clients. Since 1995, we have reached more than 4.5 million customers through a variety of communication channels.

We help our clients send the right message to the right customer at the right time which is possible by having up-to-date, detailed and accessible customer information.
 
 

Check out these examples

 
 

Electric Cooperatives of Arkansas

Special Rate Promotion

 
 

A legislative pole attachment issue threatened to have costly implications for cooperatives in Arkansas.

Through a coordinated statewide effort, an urgent appeal was shared with more than 100,000 members asking for them to contact their legislators.

The legislation was defeated.

Orange County REMC in Indiana targeted members by substation for their energy management program. By concentrating their effort geographically and contacting only members with appliances that qualified for their program, Orange County maximized their effort. Results from the promotion were also tracked to gauge success. They experienced more than double typical response rates and have enrolled more than 250 members.